Wednesday, December 13, 2006

Using Testimonials to Increase Sales

Testimonials are like referrals: they greatly increase the probability of converting prospects into customers. Bob Leduc, a sales consultant with over 30 years experience in marketing and sales, estimates that sales letters with testimonials perform up to 65% better than the same letters without the testimonials.

To get testimonials, he suggests to give customers a postcard asking them to tell you what did they like about your product or service, and then mail the postcard back to you (postage paid). Most of them will be glad to do that for you. You can then sift through the postcards, select the ones you like the most, and ask those customers for permission to use their feedback as testimonials in your marketing pieces.

Kevin Nunley, an experienced copywriter and web marketer suggests us to "get someone who is a recognized name in your field to say something good about what you sell. Let them mention their own interest in the testimonial. This is why blurbs on book covers go, "Best book I've ever read," Joe Blow, author of How to Get Rich. Joe lends his good opinion as a way to get a mention for HIS book".

Another good way to get testimonials, especially if you're just starting out, is to pay somebody to review your product, service, book, website, or whatever it is that you offer. There is a new service called ReviewMe that does just that... there is a caveat, though: ReviewMe reviews must be unbiased (you cannot pay for a positive review). However, if you practice rule #1 of getting testimonials: "always provide a great service and deliver what you promise", you will do OK.

Finally, here are some more testimonial basics:
  • Testimonials must describe a specific benefit, for example: "your product allowed me to accomplish three times as much in half the time", instead or "your product is great".

  • Always include the name, city and/or website address of the person giving the testimonial. You can omit the address, for privacy.

  • Send the person giving the testimonial a thank you note, or, even better, a small, symbolic gift like a gift certificate of a free sample. However, make sure you do this after you've received authorization to use the testimonial, or it will look like a bribe and may offend the customer, who most likely would have been glad to give you the testimonial with no expectations of receiving anything.

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1 comment:

Anonymous said...

Postcard marketing is an exiting way to get your businesses own customized sales message out to already existing customers and prospects, best of all it is a great way to launch a big marketing campaign with a shoestring budget.


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