Monday, May 30, 2005

Nick Usborne's Web Copywriting Guide

Nick Osbourne is one of my favorite web copywriters (you can find some of his great articles in my website's archives). Nick understands what it takes to write effectively and persuasively for the web, and offers his readers a ton of value through his Excess Voice website and his Web Copywriting Blog. I highly recommend subscribing to his newsletter. In times like these, when dime-a-dozen newsletters are chocking our inboxes, Nick's is one of the few that are really worth reading. Fortunately for us, Nick is offering his new guide to Writing for the Web, a 35 page PDF document detailing the 7 biggest challenges faced by web copywriters, free of charge to those who subscribe to his newsletter. These are some quick links to some of Nick's best web pages:

Excess Voice Home:

Excess Voice Newsletter Archives:

Excess Voice Newsletter Subscription Page:

Web Copywriting Tips page:

I am sure you will find this information useful and that you will add Nick to your A-List of web marketing resouces.

Sunday, May 22, 2005

The Two Variables of Website Conversion

When you sell something through the web, to maximize results you must focus on two variables:

a) Traffic
b) Website conversion

The first variable, traffic, is closely associated with Click Trough Rates (CTR). Whether your source of traffic is a search engine, a link in another website, or a pay per click ad, you must focus on achieving high click through rates of targeted traffic (the kind of visitors most likely to buy your product).

The second variable, website conversion, is measured by the conversion rate (CR), namely, what percentage of your visitors convert into customers.

If you have tons of traffic, but no sales, it may indicate that something is wrong with the quality of the traffic you are attracting, or with the ability of your webpage to convert (maybe due to bad sales copy, unfriendly page design, etc).

I have found a very interesting and well written white paper titled Understanding Website Conversion Rates, that offers a thorough introduction to the subject of Website Conversion. It's author is Kevin Gold, co-founder of Enhanced Concepts, a traffic generation and conversion enhancement strategy company.

He has also written a series of two articles that talk about the issue of conversion in pay per click campaings, which are also worth reading: The Art of Pay Per Click - Part I, and Part II.

Thursday, May 12, 2005

The Lifetime Value of a Customer

This literally can be the most profitable thing you'll ever do for your business and that is to understand exploiting the actual value of your customer. It's been called the Marginal Net Worth and the Lifetime Value.

What is the current worth of one of your customers or prospects? It's the total profit of an average customer over the lifetime that they do business with you. That includes all subsequent sales minus advertising/marketing and your fulfillment expenses.

Let's say the average customer brings you $75 per sale. They re-purchase 3 more times in a year. Their average order amount is $300. On each $300 reorder, you make $150 gross profit The average life lasts 2 years. Every new customer is worth $975.

You reach the 975 by adding the $75 initial profit to the 3 other purchases each year of $300. Only $150 is profit, so $150 times 3 equals $450. If they do that for 2 straight years, that's $900 plus the original $75.

If this is our average customer and they're worth $975 in profit and it only costs you $30 through your advertising/ marketing expenses to get them, every time you spend $30 you receive $975 back.

You would be foolish not to increase your advertising/ marketing and promotional budget to produce as many of these $30 cost customers so you would spend $30 over and over and over again to get $975 back.

Theoretically, you could spend $975 to get that customer because you know they will come back and spend $975 and you will break-even. Of course, we don't want to do this. Remember, this is an average customer. Some will buy more and some will buy less This is an average number.

Now you "know you can spend up to $975. You could just as easily be spending 100% of your $75 profit just to get that first sale because that's just the first sale's profit, and you'll still end up with $975 over the next 2 years.

If you offered to give that $75 service for free and it doubles your customers, it "would double your profits over the next 2 years.

One in 100 business owners think about this You want to spend everything you can justify to bring in a customer as long as that customer costs you less than they earn you. If you can't afford to spend more than the entire profit from the first sale, remember you'll be making money just in a few months from them. Start out spending what your cash flow can justify. After a quarter or several months after their re-order profits come in, then you can step up your ad budget.

About the author Abe Cherian is the founder of Multiple Stream Media, a company that helps online businesses find new prospects and clients, who are anxious to grow their business fast, and without spending a fortune in marketing and automation. .

Web's #1 site to find "free resources to Plan, Build, Market, and Maintain your website":


The most comprehensive and updated Search Engine Optimization ebook on the planet, by Aaron Wall. This book will teach you everything you need to know about SEO. Updated regularly with the latest search engine trends.

[ Learn More ]